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How to Respond to a Cancellation Request on AirBNB

Does a guest want to cancel their reservation? Here’s some ideas on how you can respond to a guest cancellation request on AirBNB:

When you receive a cancellation request on AirBNB, it is important to take the time to respond promptly and professionally. Doing so will help maintain a positive relationship with your guests, and ensure that your property remains an appealing option for future travelers.

The first step is to review the cancellation policy listed on your listing. AirBNB’s cancellation policies vary, so it is important to review the policy and any applicable fees before responding to the request. Once you have reviewed the cancellation policy, you can craft an appropriate response.

When responding to a cancellation request, be sure to be polite and understanding. While you may be disappointed to lose out on rental income, it is important to remember that cancellations are a part of doing business. Acknowledge their request and provide any relevant information about the cancellation policy. If the guest is entitled to a refund, provide them with the details of how to receive it.

If the cancellation request is due to extenuating circumstances, you may want to consider providing a partial or full refund. This is a great way to show goodwill and demonstrate that you care about the well-being of your guests.

Ultimately, responding to a cancellation request on AirBNB is an opportunity to show your guests that you are a reliable and professional host. By taking the time to craft a thoughtful response, you can maintain a positive relationship with your guests and ensure that your property remains an appealing option for future travelers.